Privacy Policy – Trusted Cleanerz Ltd
Last updated: 2025
Trusted Cleanerz Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website https://trustedcleanerz.com or contact us via phone, email, WhatsApp, or online forms.
1. Who We Are
Trusted Cleanerz Ltd
Professional Exterior Cleaning & Ivy Removal Services
Email: sales@trustedcleanerz.com
Phone: 07858 424693
Website: https://trustedcleanerz.com
2. Information We Collect
2.1 Information You Provide Directly
We may collect the following information when you contact us or request a service:
- Name
- Email address
- Phone number
- Property address
- Service details you request
- Photos or videos sent for quotations (via WhatsApp, email, or forms)
- Messages submitted through contact forms
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on our website
- Referrer data
- Cookie information (see Cookie Policy)
2.3 Third-Party Data Collection
Some services collect data independently, including:
- WhatsApp messaging
- Google Analytics
- YouTube embedded content
3. How We Use Your Information
We use your personal data to:
- Provide cleaning or ivy removal services
- Prepare and send quotations
- Respond to enquiries
- Schedule appointments
- Improve website performance and user experience
- Maintain financial and administrative records
- Comply with legal obligations
We never sell your personal information.
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
- Contract – to provide the services you request
- Consent – when you submit forms or contact us voluntarily
- Legitimate interests – to operate and grow our business
- Legal obligation – to meet regulatory and tax requirements
5. How Long We Keep Your Information
- Enquiry details: up to 12 months
- Job records, customer details & invoices: 6 years (legal requirement)
- Photos sent for quotes: deleted after job completion unless requested otherwise
6. Sharing Your Information
We share your personal data only with trusted third parties that help us operate our business, such as:
- Email hosting providers
- Website hosting providers
- Accounting software
- Payment processors
All third parties comply with GDPR. We do not sell or trade your data.
7. WhatsApp, Email & Messaging
If you contact us via WhatsApp, email, SMS, or our contact forms:
- Your contact information is stored securely
- Photos provided for quotations are used only for that purpose
- You may request deletion at any time
8. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion (“right to be forgotten”)
- Withdraw consent
- Restrict processing
- Request data portability
- Object to certain types of processing
- File a complaint with the ICO
To exercise your rights, email: sales@trustedcleanerz.com
9. How We Protect Your Information
We use appropriate security measures, including:
- HTTPS encryption
- Secure servers
- Firewall protection
- Limited internal access
- Regular security reviews
10. Cookies
We use cookies to:
- Improve website functionality
- Analyse visitor behaviour
- Remember user preferences
For full details, please see our Cookie Policy.
11. Third-Party Links
Our website may include links to external websites or social media platforms. We are not responsible for their content or privacy practices.
12. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always appear on this page.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Trusted Cleanerz Ltd
Email: sales@trustedcleanerz.com
Phone: 07858 424693