Privacy Policy — Trusted Cleanerz Ltd
Last updated: 11 November 2026
Who we are
Trusted Cleanerz Ltd is the controller of personal information we use to respond to enquiries and provide services. We are a company registered in England and Wales, company number 15975687, with registered office at 7 Elwyn Grove, Bradford, England, BD5 7HP.
Contact us about privacy at sales@trustedcleanerz.com or 07858 424693. Our website is https://trustedcleanerz.com/.
Information we collect
When you enquire about our services or book work, we may collect your name, email address, telephone number, property address or postcode, service requirements, access information, photographs and videos you send us, written correspondence and invoicing or payment records. We may also create job notes, before-and-after photographs, site videos, quotations and invoices in connection with the work.
When you visit the website, technical information such as your browser, device, IP address, page visits and cookie preferences may be processed by the website, hosting or analytics systems, depending on the features in use and your consent choices. Please see our Cookie Policy.
We may receive relevant contact or property details from landlords, tenants, property managers, letting agents, referral partners or people making an enquiry on someone else's behalf.
Why we use personal information and our lawful bases
We use contact and property information to answer enquiries, assess photographs, provide quotations and arrange work. This is generally necessary to take steps before entering into a contract or to perform the contract.
We use job records, photographs, correspondence and site notes to carry out work safely, document what was agreed, provide aftercare, handle queries and protect legitimate business interests. Where we rely on legitimate interests, we balance those interests against individuals' rights and expectations.
We retain appropriate financial, invoicing and business records to meet legal and accounting obligations. If we send direct marketing, we use consent or another lawful basis only where the relevant marketing rules permit it; customers can object or unsubscribe at any time.
Photographs, videos and case studies
Customers often send us photographs and videos to obtain an ivy removal quotation. We may also take photographs before, during and after a job to assess access and hazards, record the work and support customer communications.
We sometimes publish selected photographs or videos of completed work on our website, YouTube or social media. Before using images in a way that identifies an individual or reveals personal information, we will consider the appropriate lawful basis and seek permission where required. We avoid publishing unnecessary personal details such as a customer's full name, contact details or precise residential address.
If you have concerns about a photograph or video that features your property or personal information, contact us at sales@trustedcleanerz.com.
Who we share information with
Personal information may be shared with our workers and authorised contractors to the extent needed to quote for and complete a job. We also use service providers for website hosting, email, business communications, accounting, payment administration and other essential operations. If you choose to contact us through WhatsApp or another third-party platform, that platform may process data under its own privacy terms.
We do not sell customer contact details or personal information to advertisers. We may disclose information where required by law or reasonably necessary to establish or defend legal claims. Some providers may process information outside the UK; where applicable, we use lawful transfer arrangements and appropriate safeguards.
How long we keep information
We keep personal information only as long as is reasonably necessary for the purpose it was collected, including providing quotes and services, handling disputes, maintaining records and meeting legal obligations. Unsuccessful enquiries should be periodically reviewed and deleted when no longer needed. Financial records are normally retained for the period required by applicable tax and company record-keeping rules.
Job photographs, video and correspondence may be retained where reasonably necessary as evidence of the work, for aftercare or for lawfully published case studies; they are not necessarily deleted immediately after a job is completed. We review information and remove it when the purpose for keeping it no longer applies. Contact us if you would like details about a particular record or want to request deletion, subject to applicable exceptions.
Your rights
Subject to the circumstances and applicable exemptions, you may have rights to access your personal data, correct inaccurate information, request erasure, restrict certain processing, object to processing, request portability and withdraw consent where consent is relied upon. Withdrawing consent does not affect processing that was lawful before withdrawal.
To make a request, email sales@trustedcleanerz.com. You can complain to the Information Commissioner's Office (ICO) at https://ico.org.uk/ if you are unhappy with how your information is handled.
Security and third-party websites
We take reasonable steps to protect information from unauthorised access, loss or misuse and limit access to people who need it for business purposes. No online system can be guaranteed completely secure. Our website may link to external websites or show third-party content, such as YouTube videos; those providers have their own privacy practices.
Changes to this policy
We may revise this Privacy Policy when our services, systems or legal obligations change. We will update the date shown on this page when a revised policy is published.